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BUSINESS COMMUNICATION (002)

Business owners must know that communication plays a key part in your company’s success.

There are four main types of business communications. They are INTERNAL (upward). INTERNAL (downward). INTERNAL (lateral).
and EXTERNAL.

INTERNAL (Upward) Communication :

This type of business communication is anything that comes from a subordinate to a manager or an individual up the organizational hierarchy. Leaders need information to flow upwards to have a true pulse on the operations of the company. Most communication that flows upward is based on forms, reports, surveys, mails and other resources to help employees provide necessary and complete information.

For an instance, a sales report might include the total number of prospects and the actual sales. It may also ask for feedback such as a summary of problems or successes that management would like to track.

INTERNAL (Downward) Communication:

This is any type of communication that comes from a superior to one or more subordinates. Communication might be in the form of a letter, a memo or a verbal directive. Leaders should keep communication professional and clear with subordinates. For example, a memo regarding a new operations procedure might involve safety requirements and new regulations. There should be no room for vague interpretation of the safety requirements; the language should concisely explain exactly what needs to happen.

INTERNAL (Lateral) Communication:

Lateral communication is the talking, messaging and emailing among co-workers in the office. This might be cross-department communication or just internal department dealings. An instance is cross-department communication is where the marketing dept is requesting clarification from the sales or customers service dept via an email or office messaging system. Those in the same department might communicate to provide updates on status reports and coordinate schedules.

Co-workers should always be encouraged to communicate in a respectful and professional tone when at work.

* Stay tuned for External Communication

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